General terms and conditions



A booking is not considered as binding until it has been confirmed in writing. This confirmation will generally be forwarded within a couple of days after reservation. A verbal confirmation is binding for all short-term telephone bookings of rooms.


Arrival and departure

On the day of arrival, the rooms are available from 13:00 hrs on Mondays to Fridays and from 14:00 hrs on Saturdays, Sundays and public holidays.

On the day of departure, the rooms must be cleared from 09:30 hrs on Mondays to Fridays and from 10:00 hrs on Saturdays, Sundays and public holidays.

There are possibilities to place your luggage! Non-compliance will lead to additional costs, e.g. for staff which will be invoiced additionally.


Cancellation conditions

If services that have been booked cannot be used as planned, we kindly request that you notify us immediately in writing. If the number of persons booked for an event or room reservation falls short by more than 10 % the following cancellation fee will be invoiced to you:    

Cancellation up to 6 weeks prior to date: 20 % of the total costs

Cancellation up to 2 weeks prior to date: 50 % of the total costs

Cancellation up to 1 week prior to date: 70 % of the total costs

Non-utilization: 100 % of the total costs


Payment options

You have the option to pay cash on site, with EC debit card or credit card.   

If you request invoicing practice  we require an assumption of costs on a headed letter with valid signature including the seat of local court and the HRB entry (commercial register entry).

We retain the right to charge prepayment and partial payment. 


payment conditions

The invoice is payable immediately without deductions.


 Data protection

All person-related data will be electronically administered and saved. We pledge to treat all saved data in accordance with § 33 of the federal law for data protection and the regulations of the KDO (Ordinance for clerical data protection). You agree to this with your registration.


Paderborn, 24th May 2018